The current pandemic has forced digital transformation on to businesses. It has changed buying behaviours of consumers who are looking to purchase online while many companies were not prepared. Business leaders need to consider how they will maintain operations when their employees are being encouraged to stay at home; looking at ways to keep them connected with the tools they need to do their job.
Many CIOs have had the concept of digital transformation on the back-burner; getting caught up with the urgent daily jobs, rather than the important ones. The pandemic has suddenly made it both urgent and important. The ‘fourth industrial revolution’ affects everybody from the supply chain, through to your products and services, how your team work, and the ways in which you communicate with your customers. All of which can be hugely beneficial.
Is this an opportunity to adapt your business model to overcome these challenging economic conditions?